返品・交換について

レッド・シンバル

Return/Exchange and Warranty Policy

Main Points:
7 Days Maximum
Returned in same condition
20% Restocking fee may apply.
Customer's responsibility for shipping cost.
Original shipping cost cannot be refunded.
7 day processing time for refund/return.

Handmade Cymbals:

B20 Red Cymbals are handmade which make them look unique and have great tone. While we do our best to make sure that each cymbal is consistent in appearance and sound there may be imperfections in the finish of the cymbal.

An example of this are when cymbals are raw or when the bell is raw/unlathed they can sometimes have scratches on the bell as the metal is raw and may have a blotchy appearance due to the raw nature of the metal.
Imperfections can be what makes the cymbal unique.

Returns

 •    Please contact Red Cymbals prior to returning or exchanging an item by emailing: info@redcymbals.com.  Red Cymbals product returns / exchanges can be made only ONCE for each individual purchase. Customers will be responsible for cymbal return / exchange costs such as shipping.

•    For returns / exchanges, you must use a trackable shipping service AND purchase shipping insurance to cover the full cost of the item(s) in the box. We will not be held liable for damages should the goods reach us in a less than pristine condition.

•    Items are to be returned in the original sale condition in the original box and packaging.

•    All items are to be returned within 7 days of the received date. If 7 days have expired since receiving the goods we cannot offer you a refund or exchange without attracting a restocking fee. After 14 days of purchase we cannot offer an exchange, refund or return.

•    Items need to show no signs of use, abuse, stick marks, or fingerprints to be eligible for a full refund. A partial refund may be offered in the event that the goods are used. Returns are subject to a restocking fee of 20% the original sale price or refusal/denial if we are unable to re-sell the returned item(s) as “new”.

•    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the exchange or refund is approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 7 days.

•    Refunds or exchanges are only available for the item’s original sale price at the day and time of sale. 

•     Red Cymbals reserves the right to make alterations to this policy dependant on the situation.

•    Our return policy is in place to ensure our customers won’t ever get stuck with a wrong piece of gear yet also that we are not left with used products that we cannot resell.

注文情報

Once your order has been shipped no immediate cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at info@redcymbals.com and we will attempt to correct the mistake.

ご注意：照明やモニターの設定により、商品の色が写真と若干異なる場合があります。 

故障品

We thoroughly inspect all goods before they are sent out to you. We generally do not offer refunds for change of mind or incorrect selection of product.

シンバルハードケース/バッグ保証：

Red Cymbalsのハードケースとシンバルバッグは、意図されたとおりに使用された場合、製造上の欠陥に対して1年間の限定保証が付いています。誤用による破損や、航空会社を利用した旅行中にシンバルの運搬に使用した場合に発生した損害については、弊社は責任を負いかねます。国内旅行であっても、海外旅行保険に加入されることをお勧めします。航空会社スタッフによる誤った取り扱いによる破損は、当該航空会社にて修理していただく必要があり、保証の対象外となります。

If you have any questions please email us at: info@redcymbals.com we will respond promptly.